Jafanda stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 30 days, we are happy to help with a replacement or refund.

For product warranty, please visit our warranty section.

Returns for Refund

If you received the wrong item or wrong quantity of items, please contact Jafanda Support. In the case that your order is lost in transit, a replacement will be issued after validation.

All returns for refund must be authorized by Jafanda within 30 days of delivery with a valid Return Merchandise Authorization (“RMA”) Number. You can obtain the RMA number for your return by contacting Jafanda Support within the return period for products.

There is no restocking fee for returning an item.

We will refund you for any returned items in the same method you paid for the items. Typical turnaround time is 3 to 5 working days.

A return label will be emailed to you for returning the item.

Returns for Replacement

We are happy to offer an exchange for you if the product that you received is defective or damaged.

All returns for replacement must be authorized by Jafanda within 30 days of delivery with a valid RMA Number.

We will provide a return shipping label within 30 days of delivery.

Exceptions

Any returned item that has been excessively worn, used, or altered will not be accepted for return. Returned items that show malicious and/or intentional physical damage is not covered under this policy.