Order Related
Is the Q&A here unable to resolve the issue you're facing? Contact us via email support@jafanda.com and we will gladly assist you!
When will my order be shipped out?
Orders may take 1-3 business days to process before shipping out. When your order is shipped, you will receive a notification by email.
How long does shipping take?
We offer FREE standard shipping in the US and Canada. Estimated shipping time is 1-5 business days.
Can I cancel my order?
We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders in 2 hours you ordered on the same day the order was placed by contacting support@jafanda.com. Make sure to include your order number when requesting an order cancellation.
How to find my order ID?
For orders placed via our official website, you can find order ID in your order confirmation email.
How long is the warranty?
Jafanda air purifiers are covered under 2-year warranty from the date of purchase. To extend your warranty for an additional year, please submit the product registration form via Active Your Registration
Product Related
What is an air purifier and how does it work?
Jafanda air purifier is a device that removes indoor air pollutants to improve air quality. An air purifier is essentially a motor with a fan that draws polluted indoor air into the device and forces the air through different filter layers. The purified air is then returned to the room, repeating this cycle to effectively improve air quality.
What is a HEPA filter?
HEPA is a pleated mechanical air filter. It is an acronym for "High Efficiency Particulate Air [Filter]" (officially defined by the U.S. Department of Energy). This type of air filter can theoretically remove at least 99.9% of dust, pollen, mold, bacteria, and any airborne particles 0.3 microns (µm) in size. *Source: epa.gov,What is a HEPA filter?
Why activated carbon is indispensable?
Activated carbon works through adsorption, capturing contaminants on its porous surface. This makes it effective against smoke, chemical fumes, and cooking smells, improving indoor air quality. Commonly combined with HEPA filters, activated carbon enhances overall purification by targeting both particles and gases.
Does the air purifier come with filter?
Yes it has the standard filter in it. Before use, please make sure the plastic bag outside the filter is removed and properly installed.
How often to change air purifier filter?
Depending on the degree of environmental pollution and usage, we recommend replacing it every 3-6 months. The pre-filter captures large particles like hair and fiber and can be cleaned with a vacuum cleaner every 2-4 weeks to maintain its effect. The HEPA and carbon filters cannot be cleaned. If the filter has begun to emit peculiar smell, please replace it with a new filter immediately. The replacement filters can be purchased in our store.
Does the product have to stay plugged in in order for the device to stay on?
Yes, it has to be plugged in to work. It’s not wireless.
Should I vacuum the pre filter? How to clean ?
The outer pre-filter should be cleaned every 2-4 weeks to increase efficiency and extend filter life. Use a soft brush or vacuum hose to clean the pre-filter to remove hair, dust and large particles. Do not use water or other liquids to clean the filter.